What are the refund options?
The following refund options are supported:
What items are returnable?
- Within 7 days from the date of purchase.
- Has tags on and in unused and resaleable condition.
What items are non-refundable?
The following items cannot be returned:
- Sale Or Discounted Items
- Home/Stationary Items
- Accessories
- Swimwear
- Gift Cards
- Shipping Cost
Can the items be exchanged?
We offer exchanges when available, but please be aware that our inventory does turn-over quickly. As a result, there's a possibility that the size you need may no longer be in stock at the time of exchange.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 3 days of the delivered date at contact@shoploveceline.com.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request in our returns center.
How do I return?
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Visit our returns center.
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Enter your order number and email address to start.
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Follow the instructions and select the items you want to return.
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Once your request is approved, you will get a confirmation email with shipping guidelines.
How soon will I get my credit?
Once your returned item is received and inspected, you will be notified via a email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval, depending on your bank.
My question is not addressed...
For any remaining questions and concerns about a return or refund, please contact us at contact@shoploveceline.com.
As a reminder, we are a small business, and our Customer Service Team is available Monday through Friday, 9 AM to 5 PM ET. While we aim to respond promptly, response times may vary on weekends. We appreciate your patience and understanding.
FINAL SALE: Due to hygiene reasons, accessories, home and swimwear are Final Sale. Items marked as "Sale" and items purchased with Store Credit are also considered Final Sale and can not be returned.
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Damaged/Faulty Items
Any damaged items must be reported within three days of receiving your order. Please email us at contact@shoploveceline.com with your order number and photos of the damaged item, and we will gladly assist you in finding the best solution.
